DELIVERY, RETURNS & REFUNDS
CUSTOMER RETURN POLICY
You can return your Blinky for a refund within 14 days of the date on which it was received. Refunds will be credited to the original payment method that was used for purchase. Please note, we cannot refund the delivery cost. You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Items must be returned in the original packaging, including the outer brown box and accompanied with original proof of purchase.
If the Blinky is damaged, soiled, shows signs of wear and tear or is not in the original box and plastic bag, complete with instructions, it will not be accepted for a refund.
RETURNS ADDRESS – The Blinky Company, 17 Tollymore Brae, Newcastle, Co.Down, N. Ireland, BT33 0GT United Kingdom.
It is advisable to keep proof of postage as The Blinky Company cannot accept liability for any items lost in the post.
If you have any questions please send us an email: firstname.lastname@example.org
ADDITIONAL NON-RETURNABLE ITEMS:
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (allow up to 5 days for processing)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first ensure that you have been approved for a refund. You should have received an email or can check the status of your order in “Your Account” on our site.
If approved and you have not received your refund then please wait up to 5 days for the refund to show. After that time then contact your credit card company or bank, it may take some time before your refund is officially processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (Sale items do not include promotional events such as the Blinky Launch, Black Friday or Christmas promotional events. Returns will be accepted on those promotional events even though you may not have not paid full price for the product)
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
The Blinky Company,
17 Tollymore Brae,
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
SHIPPING & DELIVERY
Our Shipping Promise and Delivery Promise
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your precious order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.
DELIVERY & PRICING
We guarantee to process all in stock items within 1-2 business days from your order date.
During new product launches, introductions and Christmas season, we guarantee to process your order within 3 business days of your order date.
For orders placed after 12 noon GMT, please allow for 1 additional business day for processing (excluding bank holidays).
All orders submitted over the weekend will be processed on the next business day.
Charges are determined by destination, item weight, packaging and value of order. Shipping will be calculated on checkout.
We endeavour to dispatch orders received before 11am (Monday – Friday) on the same day. Orders received after this time will be dispatched the next working day. You will be notified if goods are out of stock or have been discontinued.
All orders are sent via a ‘signed for’ service. Once your order has been dispatched you will be provided with your tracking number.
Parcelforce packages can be tracked via the following link: http://www.parcelforce.com/track-trace
DHL packages can be tracked via the following link: http://www.dhl.co.uk/en/express/tracking.html
UPS packages can be tracked via the following link: https://www.ups.com/WebTracking/track?loc=en_us
All orders include UK tax where applicable. International customers are responsible for ensuring they pay any tax due in their own jurisdiction. The Blinky Company will not accept responsibility for paying tax on goods ordered outside the UK.
The Blinky Company will make every effort to deliver within the time stated on our website but will not be liable for any loss caused to you by late delivery. Please note that public/bank holidays and busy retail periods such as Christmas are likely to delay order dispatch & delivery. We will try and ensure that you receive your order as quickly as possible. All cancellations must be in writing.